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Complaint resolution

What should I do if I have a complaint?

If you have any complaints about the service provided to you, you should take the following steps.

Contact us and tell us about your complaint.

If your complaint is not satisfactorily resolved within 30 working days please put your complaint in writing. This will ensure that the issues are fully documented and understood by all parties. Your complaint should be addressed to

The Compliance Manager
FYG Planners Pty Ltd
Level 2, 39 – 41 Alexander Stree
Burnie TAS 7320

We will try to resolve your complaint quickly and fairly.

If the complaint can’t be satisfied to your satisfaction you have the right to complain to the Financial Ombudsman Service (FOS). They can be contacted on 1300 78 08 08.

You may wish to contact the Financial Planning Association of Australian (FPA). You can write to:

PO Box 109,
Collins Street
West Melbourne VIC 8007

Alternatively, you can phone the Australian Securities and Investments Commission (ASIC) toll free Infoline on 1300 300 630. Infoline consultants will talk to you about your rights as well as how to make a complaint which is suspected to be a breach of the law.

Contact Fortune Financial Advice

2/828 High Street
East Kew, VIC, 3102

P: (03) 9851 6411
F: (03) 9851 6422
E: rob@ffadvice.com.au

Testimonials

"Rob’s professional manner and insight has always provided us great comfort and confidence in the advice offered."

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Copyright © 2021 Fortune Financial Advice. Wordpress Website by The DMA

Fortune Financial Advice Pty Ltd ACN 141 315 200.

Fortune Financial Advice Pty Ltd as trustee of Fortune Financial Advice Trust ABN 72 992 270 534 is an Authorised Representative No. 349276 and Credit Representative No. 388204 of FYG Planners Pty Ltd, AFSL/ACL No. 224543

FYG Planners Pty Ltd
Australian Financial Services Licensee /Australian Credit Licensee No. 224543
ABN 55 094 972 540

Address: Level 2, 39-41 Alexander Street, Burnie TAS 7320
Postal Address: PO Box 389, Burnie TAS 7320