What should I do if I have a complaint?
If you have any complaints about the service provided to you, you should take the following steps.
Contact us and tell us about your complaint.
If your complaint is not satisfactorily resolved within 30 working days please put your complaint in writing. This will ensure that the issues are fully documented and understood by all parties. Your complaint should be addressed to
The Compliance Manager
FYG Planners Pty Ltd
Level 1, 41 Mount Street
Burnie TAS 7320
We will try to resolve your complaint quickly and fairly.
If the complaint can’t be satisfied to your satisfaction you have the right to complain to the Financial Ombudsman Service (FOS). They can be contacted on 1300 78 08 08.
You may wish to contact the Financial Planning Association of Australian (FPA). You can write to:
PO Box 109,
Collins Street
West Melbourne VIC 8007
Alternatively, you can phone the Australian Securities and Investments Commission (ASIC) toll free Infoline on 1300 300 630. Infoline consultants will talk to you about your rights as well as how to make a complaint which is suspected to be a breach of the law.